Errors on Billing portal
Common Error Types & How to Resolve Them in the Billing Portal
1. Booking Order ID is Missing (Error Code: 1000)
Cause: The billing line does not have a valid Booking Order Line ID assigned.
How to Fix:
Use the Update Booking Order Line ID action from the three-dot menu.
Search and select the correct Booking Order Line ID that matches the advertiser.
Submit the update.
2. SMD Link Not Available / App ID is Null
Cause: The billing line is not linked to an SMD schedule or app ID is missing.
How to Fix:
From the Claim page, select the billing line.
Use the Link to SMD action from the three-dot menu.
Confirm the linking.
If the error persists, check that the advertiser and booking details match the SMD schedules.
3. Duplicate Billing Line Detected
Cause: The uploaded file contains duplicate entries based on Platform, Booking Order Line ID, and Cost.
How to Fix:
Remove duplicate rows in your upload Excel file before uploading.
The system will ignore duplicates during upload, but cleaning the file prevents confusion.
4. Invalid Client Code or Budget
Cause: The Client Code or Budget in the billing line does not match records in the IO database or SMD.
How to Fix:
Verify and correct the Client Code and Budget in your upload file.
Re-upload after corrections.
If unsure, contact your system admin or finance team for valid codes.
5. Billing Line Has Errors (Continue Button Disabled)
Cause: The billing line has unresolved errors preventing it from being pushed to the Push screen.
How to Fix:
Check error icons next to billing lines.
Hover or click to see error messages.
Resolve errors like missing Booking Order Line IDs, missing required fields, or incorrect advertiser assignment.
Once all errors are fixed, the Continue button will enable.
6. Permission Denied / Action Not Available
Cause: User lacks the permissions to perform certain actions (e.g., Publish Data, Delete rows).
How to Fix:
Ensure you are logged in with the correct role (Admin, Trader, etc.).
Contact your system administrator if you need elevated access.
7. Upload File Exceeds Row Limit
Cause: File uploaded has more than 500 rows.
How to Fix:
Split your Excel file into multiple files with fewer than 500 rows each.
Upload each file separately.
8. Invalid File Format or Missing Mandatory Fields
Cause: Uploaded Excel file is missing mandatory fields or has invalid formatting.
How to Fix:
Use the provided sample templates for each upload type.
Ensure all fields marked with * are filled correctly.
Validate file formatting before upload.
If you encounter other errors, always check:
The detailed error message or code shown on the screen.
Your data matches the booking and advertiser records in the system.
Your user role and permissions.
If you need help resolving errors, you can always raise a support ticket via the SKYNET Support Channel accessible from your profile menu or watch the Skynet tutorial videos for further clarification.